We currently ship to the U.S. only.
FAQs
- What countries do you ship to?
- How can I track my order?
- When will my order arrive?
- Can I cancel or change my order?
- What payment methods do you accept?
- Can I return my item?
- Why does my product not look like the picture?
- Why does my shirt have a vinegar smell?
Orders and shipping
- What countries do you ship to?
- How can I track my order?
- When will my order arrive?
- Can I cancel or change my order?
What countries do you ship to?
How can I track my order?
Free tracking is available with most items. Please check your email for tracking details.
When will my order arrive?
You can find the exact shipping time of the item(s) ordered on the Product Page. If you ordered multiple items, you may receive multiple packages and some items may arrive sooner.
*Please note that delays may occur due to holidays and/or shipping carriers. If there will be a foreseeable delay, you will be notified via email. You may find additional information in our Shipping Policy.
Can I cancel or change my order?
Once an order has shipped, it can no longer be canceled or changed. If you wish to return your item, please see our Refund Policy.
Payment and returns
- What payment methods do you accept?
- Can I return my item?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Diners Club, Paypal, Shop Pay, Google Pay, Apple Pay, and Meta Pay. Additional payment methods are available at checkout. Balances cannot be split between multiple forms of payment.
Can I return my item?
Our goal is for our customers to be completely satisfied, but if for any reason you are not happy with your purchase, you may request a return or exchange within 7 days after your item has been delivered. If the return window has expired, unfortunately, we cannot offer a refund or exchange. Items sent back to us without first requesting a return will not be accepted. Please refer to our Refund Policy to verify your refund or exchange eligibility.
General
- Why does my product not look like the picture?
- Why does my shirt have a vinegar smell?
Why does my product not look like the picture?
We do our best to maintain consistency in quality and design, but occasionally you may receive an item that appears slightly different than what is pictured on our website. Additionally, color variations may be due to differences in phone or computer screens and lighting. If for any reason you are unhappy with the product you have received, please view our Refund Policy.
Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash.